Who We Are...

SMH and CVHC are participating organizations of Essentia Health, headquartered in Duluth, Minn., an integrated health system serving patients in Minnesota, Wisconsin, North Dakota, and Idaho. Essentia Health was originally formed in January 2004 through a partnership of the Benedictine Health System and SMDC Health System, both based in Duluth, Minnesota.

Mission, Vision and Values

Coming together gives us greater resources to achieve our mission and vision while strengthening our core values. Our mission, vision, values and belief statements are the foundation of our promise to the patients, families and communities we serve.to be here with you.

Mission

We are called to make a healthy difference in people's lives.

Vision

By 2018, Essentia Health will be a national leader in providing high quality, cost effective, integrated health care services.

Values

Belief Statements

Customer Service Standards

We want all of employees to work in a positive setting that values our individual contributions because they make our hospitals and clinics the best they can be. We want to instill in our patients, coworkers and visitors that we are professionals, no matter what we do and we are here because we believe in what we do.

We developed our standards from a group of experts.our employees. And we expect those who are invited to be a part of our team to follow the same standards.

  • We are a welcoming community built on openness, kindness and compassion.
  • We establish an honorable workplace by setting high standards, communicating well and accepting responsibility and being accountable for our actions.
  • We honor every person by treating them with dignity and reverence and by valuing the dignity of all work.
  • We recognize the importance of using all human and material resources wisely and responsibly.

I have completely and thoroughly read and agree to the above information and standards. I am indicating so by my signature below:

Signed

Date