Atchison Hospital
 Service Standards and Behavior Guidelines



As an employee of the Atchison Hospital, I believe is it my responsibility to provide the highest quality service to our patients, their families, customers and co-workers. When I choose to work at the Atchison Hospital, I am choosing to embrace the following behavior standards (CARES) in order to promote the mission, vision and values of the Atchison Hospital. I am totally committed to demonstrating courage, accountability, respect, excellence and service at all times and will adhere to the standards outlined in this document.

Courage:

I will exhibit courage in the face of change.

I will seek to understand industry and organizational change.

I will consider ways to improve my own skills, knowledge, and behaviors in order to adapt effectively.

Accountability:

I will be consistent with my self-accountability.

I will follow the Atchison Hospital.s and regulatory standards and policies.

I will take pride and ownership in making a difference at work.

Respect:

I will value diversity and will be respectful of other.s viewpoints and traditions, even during conflict.

I will be an active listener.

I will seek to understand the spoken and unspoken needs of others.

Excellence:

I will aspire to a high level of excellence in all endeavors.

I will invest continuously in learning and generously share knowledge.

I will strive to do the right thing in all I do.

I will value honesty and integrity above all else.

Servant:

I will see my role as a servant to others.

I will passionately ensure patients and their loved ones receive a high level of skillful care and

compassion.

I will equally value service to coworkers within the work area and across the organization.


Furthermore, and above all, I will exceed the expectations of my customers, patients and coworkers and other customers by consistently doing the right thing, at the right time and for all of the right reasons. I agree to abide by these behavior standards for the duration of my employment at the Atchison Hospital. I understand that if I fail in my commitment to these standards I may be subject to disciplinary action up to and including termination.

I have read and understand the behavior standards for the Atchison Hospital.